Third-Party Issues

This section of the Readme contains late-breaking information related to third-party components used with Cognos Access Manager.

Error When Configuring Tivoli Directory Server for Use with Cognos Products

If you attempt to configure Tivoli Directory Server in Cognos Configuration Manager, the following error message appears:

The Base DN entry could not be created in the directory server. Please refer to the install guide for more information.Details: ldap_add_s: Object class violation while creating: dc=cognos,dc=com

The error only occurs if you specified a base DN with the dc= syntax, rather than the o= or ou= syntax, and did not add this entry to Tivoli Directory Management before beginning your Cognos configuration procedure. You must add the required entry, such as dc=cognos,dc=com, to Tivoli Directory Management first. For more information, see the administration documentation provided with Tivoli Directory Server.

nbna

Dialog Box Prompt for Credentials (Windows Integrated Authentication)

In Microsoft Windows 2003 systems configured to use Integrated Authentication, on logon, users are prompted for their Windows credentials.

To use Windows Authentication on a Win2003 Web server, you must remove anonymous access to the file or directory, and select Integrated Windows Authentication.

When you use a browser on a different Windows 2003 computer than the one where your Web server is installed, you must either disable enhanced security for Internet Explorer or specify the name of the Web server in the list of localhost sites for your browser.

If you use a browser on the same Windows 2003 computer as the one where your Web server is installed, you always get prompted (Microsoft behavior). To solve this problem, see the Microsoft Knowledge Base Article 829011.

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Internal Server Error When Logging on via Sun ONE Web Server on UNIX

If you are using Sun ONE Web Server 6.0 SP4 or SP5 on UNIX, you may see the following error message when logging on:

HTTP 500 Internal server error
The page cannot be displayed.

To resolve this problem, you can either

• upgrade to Sun ONE Web Server 6.1 SP1
• modify the load library path environment variable for the Web server instance.

Steps to Modify the Load Library Path

1. Stop the Web server instance.
2. Navigate to the <server-id>/config directory.
3. Make a backup copy of the magnus.conf file.
4. Edit the magnus.conf file by adding the following text at the end of the file:
   • On HPUX
     Init fn=init-cgi
     SHLIB_PATH=<installation_location>/cgi-bin
   • On Solaris
     Init fn=init-cgi
     LD_LIBRARY_PATH=<installation_location>/cgi-bin
   • On AIX
     Init fn=init-cgi
     LIBPATH=<installation_location>/cgi-bin

Note: This line may already exist. If so, modify the existing line to include <installation_location>/cgi-bin

5. Save your changes.
6. Restart the Web server instance.

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Cannot Start Sun Java System Directory Server 5.2 Administration Server on HP-UX 11.11

When installing the Sun Java System Directory Server 5.2 on HP-UX 11.11 or when attempting to start the Admin Server after the installation is complete, you may get the following error:

Sun ONE-WebServer-Enterprise/6.0SP3 B05/14/2003 18:28
failure: server terminated (signal 10) (Interrupted system call)
failure: server initialization failed (Interrupted system call)

Administration server did not start properly.

To install the Sun Java System Directory Server 5.2 on an HP-UX 11.11 system, you must also install the IPv6 package with your operating system. For more information, see http://docs.hp.com/hpux/onlinedocs/5990-7247/00/00/1-con.html.

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Error When Logging In to Series 7 on HPUX with the Access Manager Apache Module Login Gateway

At login, the Apache 2.0.50 Web server cores with either a SIGBUS or SIGSEGV when using the Access Manager Apache Module login gateway (loginmod).

There are three workarounds for this problem:

• Use the asloginmod authentication server. This authentication server does not have the same issues as the loginmod authentication server.
• Comment out the lines that include the following two modules: ldap_module, auth_ldap_module
• Run your own Apache Web server instead of the one shipped with HP.

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